Delete Your Account
Last updated: July 14, 2026
You can request deletion of your DetectPay account and associated personal data at any time by following the steps below.
How to Request Account Deletion
- Send an email to support@detectpay.co.ke with the subject line: Account Deletion Request
- Include your registered phone number in the email body so we can identify your account.
- We will process your request within 7 business days and send you a confirmation once complete.
What Gets Deleted
- Your profile (full name, phone number)
- Your login credentials
- Your push notification token
- Your biometric login preferences
What Is Retained
Transaction records are retained for a minimum of 7 years as required by Kenyan financial regulations (Central Bank of Kenya guidelines). These records are anonymized after account deletion and are not linked to your identity.
If you have a pending M-PESA transaction at the time of your deletion request, it will be completed before your account is removed.
Questions?
Contact us at support@detectpay.co.ke for any questions about your data or the deletion process.